Reference

Text Expander Inc. (2025).

https://textexpander.com/blog/30-phrases-to-show-empathy-in-customer-service

Zoho Corporation Pvt LTD, (2025).

https://www.manageengine.com/products/service-desk/it-incident-management/what-is-it-incident-management.html

Healthcare Excellence Canada, (2025).

https://www.healthcareexcellence.ca/en/resources/patient-safety-and-incident-management-toolkit/

Equity & Inclusion: Kate Bushnell, (August 2020).

https://www.yourthoughtpartner.com/blog/reflections-on-diversity-inclusion-and-equity-8-ways-to-be-better-guest-blogger-kate-bushnell

Collaboration: Copyright Chatchai Panyamongkol, (NA).

https://images.app.goo.gl/a4ihP

Empathy: Getty Images. (2025).

https://images.app.goo.gl/WVXsw

Purposeful Innovation: Benjamin Kumpf & Emma Proud (August 2022). Illustration by istock/hatchakorn.

https://ssir.org/articles/entry/the_adoption_of_innovation