Reference
Text Expander Inc. (2025).
https://textexpander.com/blog/30-phrases-to-show-empathy-in-customer-service
Zoho Corporation Pvt LTD, (2025).
https://www.manageengine.com/products/service-desk/it-incident-management/what-is-it-incident-management.html
Healthcare Excellence Canada, (2025).
https://www.healthcareexcellence.ca/en/resources/patient-safety-and-incident-management-toolkit/
Equity & Inclusion: Kate Bushnell, (August 2020).
https://www.yourthoughtpartner.com/blog/reflections-on-diversity-inclusion-and-equity-8-ways-to-be-better-guest-blogger-kate-bushnell
Collaboration: Copyright Chatchai Panyamongkol, (NA).
https://images.app.goo.gl/a4ihP
Empathy: Getty Images. (2025).
https://images.app.goo.gl/WVXsw
Purposeful Innovation: Benjamin Kumpf & Emma Proud (August 2022). Illustration by istock/hatchakorn.
https://ssir.org/articles/entry/the_adoption_of_innovation